Manage Enrollments

The Enrollments screen displays all of the information associated with the subscriber. To access the screen, select the Manage Enrollment menu option. The displays:

• Subscriber — the name of the subscriber
• SSN — the Social Security Number associated with the subscriber
• Account Number — the account number assigned to the subscriber
• Subscriber Information:
• First Name — the first name of the subscriber
• MI — the middle initial of the subscriber
• Last Name — the last name of the subscriber
• Birth Date — the date of birth provided for the subscriber
• Gender — the sex of the subscriber
• Branch of Service — the branch of service (Marines, Air Force, Navy, Army,etc) the subscriber served in
• Spouse Information:
• First Name — the first name of the subscriber's spouse
• MI — the middle initial of the subscriber's spouse
• Last Name — the last name of the subscriber's spouse
• Birth Date — the date of birth provided for the subscriber's spouse
• Gender — the sex of the subscriber's spouse
• Dependent:
• First Name — the first name of the subscriber's child(ren)
• MI — the middle initial of the child
• Last Name — the last name of the child
• Birth Date — the date of birth provided for the child
• Contact Information:
• General Address Information:
• Address Line 1 — the street address where the subscriber has requested information to be sent to
• Address Line 2 — the apartment or PO Box number of the subscriber
• City — the city where the address exists
• State — the state where the subscriber lives
• Zip Code — the postal code for the address provided
• Phone (Home) — the home number of the subscriber
• Phone (Alt) — the an alternative phone number for the subscriber such as a cell phone number
• Email Address — the email address of the subscriber

See Working with enrollments for information on updating your contact information.

How to submit your queries or questions online

1. At the bottom of the Payment Account Statement screen there is a statement about submitting your questions or queries. Select the click here link.
2. The Privacy Act Statement window opens. After reading the statement, select the I have read the Privacy Act Statement button.
3. Another window opens the Online Customer Service Inquiry Form screen. Enter all pertinent information and select Submit.
4. A message appears confirming the inquiry was received. You will receive an email response acknowledging your submission.